Our Policies

Updated as of April 6, 2025.

Appointments

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our Website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. We accept American Express, Visa, MasterCard, and Discover for booking an appointment. We also offer financing options through Cherry Pay and CareCredit (available May 1, 2025).

We understand that weather can be unpredictable – from winter storms to hurricanes, and everything in between. Your safety is always our top priority.

Our Commitment to You

We make every effort to remain open and available for your scheduled treatments. If severe weather conditions force us to close any of our locations, we’ll contact you directly to reschedule your appointment at no charge. If you haven’t heard from us, we’re open and looking forward to seeing you!

When Weather Affects Your Commute Plans

We recognize that weather conditions can vary greatly, even within the same area, and everyone’s comfort level with traveling during inclement weather is different. Your safety and consistent treatment schedule are important to us, so we’ve created a flexible solution:

If weather prevents you from attending your appointment, please let us know as soon as possible. While our standard $150 cancellation fee will apply for less than 24 hours’ notice, we’ll automatically convert this fee into a credit in your client wallet. This means the amount you pay can be applied to your rescheduled appointment when you book within 30 days – helping you maintain your treatment schedule and results without losing your investment.

  • As a courtesy to our providers, for appointments, please provide a minimum of twenty-four (24) hours notice should you need to cancel or reschedule an appointment. 
  • Your credit card on file will be charged $150 per person if an appointment is canceled or rescheduled less than twenty-four (24) hours in advance or if there is a no-show. 
  • If you arrive more than ten (10) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.

Pricing for products and services is subject to change any time. If you see a price that you like, you can prepay for that service(s) to guarantee the price. Once prepaid, you have up to 1 year to redeem the purchased service(s). To prepay, email info@somaskinandsculpt.com or call our business line, 302-219-6100, with the items and quantities you’d like to purchase.

If there are any payment issues with a client’s credit, debit card, Cherry Pay or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit/debit cards, Cherry Pay or CareCredit from the client and require payment in cash.

  • Membership pricing, promotions, and banked dollars are non-transferable to other people and are for the member’s use only.
  • Membership payments, monthly or annual, are non-refundable – no exceptions. please refer to your membership agreement.
  • Prepayments are refundable within ten days of purchase. Services received cannot be refunded.
  • We do not accept returns or exchanges on gift cards or treatment credits.
  • If you dispute a credit card charge for any service or payment, your account will be suspended from booking appointments and any available wallet funds will be held pending resolution.
  • You may withdraw the dispute to restore your account access. Should the disputed charge be returned to SOMA Skin & Sculpt, your virtual wallet balance will remain unchanged and booking privileges will be restored.
  • However, if the disputed charge is not returned to SOMA Skin & Sculpt, the disputed amount plus a $50 fee will be deducted from your virtual wallet when funds become available, and booking privileges will be restored once the balance is settled.
  • Note: For membership-related policies surrounding payment disputes, please refer to your membership agreement.

To ensure the best experience for all SOMA Skin & Sculpt clients and team members, clients who exhibit disruptive or aggressive behavior or have a history of no-showing appointments may be denied the opportunity to schedule treatments.

  • We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results.
  • Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.
  • If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. In this case, a $150 late/cancellation fee will apply.
  • See our Cancellations section for more details.
  • There is a limit of 1 free consultation per area and service per person every 6 months, before a consultation fee applies.

All medical office visits are in-person as we do not currently offer virtual visits.

  • Please call 302-219-6100 for group availability as special requirements may apply to three or more people booking. A credit card must be provided for all group reservations, and a $200 deposit per person is required to guarantee the appointment. This deposit can be used toward the services scheduled on that day.
  • For more information on group appointments, please call us or email us at info@somaskinandsculpt.com.

If you refer a friend or family member to SOMA Skin & Sculpt, you will receive a $50 credit toward your next service. All referral credits will be issued to you once the client is treated.

  • To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services.
  • Children who visit SOMA Skin & Sculpt during their parents’ appointments, or children who are unattended in the waiting area, can pose a health and safety risk due to the nature of our business.
  • If a client arrives with a child, their appointment will need to be rescheduled, and a $150 cancellation fee will be charged in accordance with our cancellation policy.
  • Please understand that our concern is for the safety of your child. We hope you will aid us in keeping SOMA Skin and Sculpt a safe environment.
  • Don’t hesitate to get in touch with us if you have concerns or questions about this policy at info@somaskinandsculpt.com.

For the health and safety of our clients, SOMA Skin & Sculpt has a No-Pets policy. Although we love animals, we ask that you please leave your pet at home during your visit to SOMA Skin & Sculpt. Only working service dogs are permitted. This No-Pets policy applies to:

  • Pets
  • Emotional Support
  • Animals
  • Comfort Animals
  • Therapy Animals

SOMA Skin & Sculpt complies with the Americans with Disabilities Act (ADA), allowing access for all individuals to public places; therefore, we allow working service dogs to accompany our patients.

  • Service animals are individually trained to perform work or tasks for people with disabilities.
  • Service animals must be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.
  • Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
  • Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities.
  • The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.

Should you arrive at an appointment with a pet that is not a service animal, you will be asked to remove the animal from our offices. To avoid any disruption or inconvenience, we ask that you please leave your pet at home. Thank you for your cooperation and consideration of all our clients.

Clients, or a friend of a client, are prohibited from filming, recording, or taking photos of a Provider or Office Staff in a treatment room or anywhere on SOMA Skin & Sculpt property. If you would like to film, please seek written approval from SOMA Skin & Sculpt Practice Manager at info@somaskinandsculpt.com.

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.  Furthermore, your phone number will be used exclusively to send you messages you have opted to receive based on your consent. We do not sell or share your personal information with third parties.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. 

You can permanently disable your account and remove your information from our database at any time by sending an email to info@somaskinandsculpt.com. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy. These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.

  • We are based in the United States. By using our services, you consent to transfer your personal data to the United States and to the processing and use of that personal data in the United States. This processing and use are limited to what is described in this privacy policy and the terms of use.
  • We may use your information to offer you products and services that we think may interest you unless you have opted out of marketing communications. If you are in the European Economic Area, where required by applicable law, we will obtain your consent before sending you any marketing communications. You may object to using your data for direct marketing purposes at any time, free of charge, when we collect your personal information, and in every marketing communication. We will never provide your information to third parties for marketing purposes without your prior consent.

SOMA Skin & Sculpt Med Spa is committed to providing a welcoming experience to all individuals.

Our facilities and website are designed to comply with the Americans with Disabilities Act (ADA):

  • Service animals are welcome in compliance with ADA definitions.
  • Our website is regularly audited for accessibility using standards such as WCAG 2.1 AA.

If you experience difficulty accessing any part of our website, please email info@somaskinandsculpt.com so we can assist you.

You agree to defend, indemnify and hold harmless the Company (SOMA Innovations LLC dba SOMA Skin & Sculpt Med Spa), its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:

  1. Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;
  2. Your provision or receipt of a Treatment;
  3. Your travel in connection with the provision or receipt of a Treatment;
  4. Your interaction with any other User;
  5. Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;
  6. Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;
  7. Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;
  8. The Company’s use, disclosure, or preservation of User Content; or
  9. Your violation of any rights of another, including intellectual property rights.

Address

  • 101 N. Broad Street, 2nd Floor, Middletown, DE 19709
  • Mon-Fri: 9am – 5pm Sat: By Appointment Only

Contacts

Our Policies |
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© 2026 SOMA Skin & Sculpt

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